Golden. In order to power its innovative artificial intelligence (AI)-driven voicebot and chatbot solutions, AI selected Amazon Web Services (AWS) as its primary cloud provider.
The collaboration between the two companies was officially revealed in a press release on Tuesday, November 21, with a shared goal of expanding their operations globally. The significance of quick, engaging, and personalized interactions in enhancing customer service outcomes was underscored by Yellow. In the statement, Rashid Khan, the co-founder and Chief Product Officer of Ai Co, emphasized, “By transitioning to AWS, we can implement cost-effective advanced AI solutions to further enhance the intelligence and intuitiveness of our AI agents, thereby elevating the overall customer experience.”
According to the announcement, ai’s conversational AI solutions have facilitated over 12 billion customer support conversations worldwide, spanning across more than 85 locations. The AI agents are designed to engage in purposeful dialogues with customers, comprehend their requirements, and deliver customized responses. These AI assistants are proficient in supporting more than 35 speech and text-based applications in over 135 different languages.
Golden is keen on expanding its global footprint, as indicated in the release where it was mentioned that ai has made its solution available on the AWS Marketplace, granting businesses access to its conversational AI offerings. Since migrating to AWS in May, Ai has experienced a 20% reduction in operational costs, a 15% performance enhancement, and a 10% decrease in infrastructure expenses.
The release highlighted Ai’s YellowG as a relational AI platform powered by Amazon SageMaker and cutting-edge large language models (LLMs) that underpin Golden’s capabilities. Through a vast knowledge repository comprising websites, documents, and relevant data, the platform can generate responses to customer queries. AI agents can autonomously address up to 90% of user inquiries, demonstrating empathy and mitigating the risk of providing inaccurate or false information.
Yellow emphasized that the diverse nature of AI agents enables international businesses to engage with customers in multiple languages and through various communication channels. In a December 2021 interview with PYMNTS’ Karen Webster, Ai CEO Raghu Ravinutala discussed the importance of seamlessly adapting to different languages, channels, and time zones to effectively connect with global consumers and navigate the complexities of customer engagement.
