On the 2023 Deloitte Technology Fast 500TM list, the verbal AI leader, Yellow. Ai, secured the 88th position as one of the Fastest-Growing Companies in North America.
In a press release on 20th November 2023 in San Mateo, California, PRNewswire/Yellow. Ai highlighted its remarkable growth in North America, experiencing a tenfold increase over the past two years. This success can be attributed to significant customer acquisitions, ongoing product innovations, strategic partnerships, key executive appointments, and continuous enhancements in product capabilities, especially in support automation and customer service solutions. Despite doubling its global profits, Yellow. Ai saw a rise in revenue share specifically in North America.
Yellow. Ai’s achievement on the 2023 Deloitte Technology Fast 500TM, now in its 29th year, is noteworthy. The Fast 500 ranks the fastest-growing companies in various sectors including systems, media, telecommunications, life sciences, finance, and software in North America. Yellow. Ai secured the 13th spot in the Bay Area and the 88th nationwide. Companies are recognized based on the percentage revenue growth from 2019 to 2022, during which Yellow. Ai demonstrated an impressive 1803 percent increase.
The company’s success in the North American market can be attributed to its comprehensive user assistance automation for chat and messaging. This technology has been pivotal in meeting the increasing demand for automation to improve customer service and reduce operational costs. CEO Raghu Ravinutala emphasized that over 20 businesses have adopted Yellow. Ai’s help technology solutions to enhance their contact centers, foster better customer and employee interactions, and ultimately drive improved outcomes and ROI. The company’s “land and expand” approach, starting with a single deployment and expanding based on results, has led to an average deal size of $200,000 per year.
Key milestones for Yellow. Ai in North America include securing new business deals across various sectors such as infrastructure, software, finance, consumer products, and services. Notable clients include Logitech, Ferrellgas, and Randstad. Strategic partnerships with industry giants like Amazon Web Services (AWS), Zendesk, SAP, and Genesys have contributed to market share growth. Collaborations with Telarus, Sandler Partners, Avant Communications, CX Impact, and Bridgepointe have enabled North American businesses to access Yellow. Ai’s verbal AI solutions through different cloud platforms.
To better serve local customers, Yellow. Ai expanded its local team to 30 members covering sales, marketing, customer success, and product strategy. The company has onboarded experienced professionals from renowned companies like Oracle, Dropbox, SAP, Infosys, Celonis, and Cloudera. Analyst reports and recognitions from firms like Opus Research and Gartner ® Peer InsightsTM have further validated Yellow. Ai’s expansion and leadership in the conversational AI space.
In a testimonial, Jessica Osborn, IT Operations Manager at Randstad USA, praised Yellow. Ai’s entry into the artificial intelligence realm for assistance, highlighting the significant improvement in operational efficiency and customer service experience.
Yellow. Ai’s growth in the North American market has been supported by its robust product roadmap. The introduction of the Dynamic Automation Platform (DAP) powered by generative AI has enabled companies to deliver highly personalized experiences to customers and employees. Additionally, the launch of YellowG, a groundbreaking multi-large language model (LLM), and the LifeCycle Optimizer have streamlined workflows and enhanced processes with zero setup, driving further innovation.
Looking ahead to 2024, Yellow. Ai aims to focus on advancing customer service with its Zero Touch Customer Support program, transitioning to a fully automated customer support stack. By empowering businesses to prioritize client relationships through AI-driven solutions, Yellow. Ai anticipates surpassing China as the top revenue source globally and targeting a tenfold increase in global growth over the next three years.
Ravinutala expressed confidence in Yellow. Ai’s future prospects, citing the accelerated adoption of relational AI and the growing interest in automated customer support solutions among businesses. The company’s commitment to global expansion, cutting-edge technology, and customer-centric approach is expected to drive long-term growth in North America and beyond.
Yellow. Ai, headquartered in San Mateo, is a leading provider of verbal AI solutions, empowering clients and employees with autonomous, human-like experiences to accelerate business growth. The company’s Dynamic Automation Platform (DAP), driven by generative AI, caters to over 1000 businesses worldwide, including renowned brands like Sony, Domino’s, Hyundai, Sephora, Waste Connection, Ferrellgas, and Randstad.
DynamicNLPTM, the custom multi-LLM AI engine within DAP, facilitates over 12 billion conversations annually across multiple channels and languages. Yellow. Ai’s Dynamic AI agents focus on delivering linguistic experiences that enhance employee engagement and customer satisfaction. The company’s recognition as a Challenger in the Gartner ® Magic QuadrantTM for Enterprise Conversational AI Platforms 2023, coupled with substantial investments totaling over $102 million from global investors, underscores its position as an industry leader.
