AI technologies are gaining strength due to the increasing processing power and the expansion of cloud technologies. Powerful processors can now swiftly process large, intricate datasets, often in real-time, surpassing human capabilities. As distributors embrace Artificial Intelligence (AI) tools to optimize data and supply chains, streamline processes, and enhance user experience, they are aligning with other industries in the journey towards technology-driven, data-centric businesses.
AI plays a pivotal role in helping distributors optimize processes, enhance operational efficiencies, and expedite the path to value realization, ranging from predictive analytics to intelligent learning. According to Deloitte’s annual State of AI in the Enterprise report, 82% of survey respondents believe that leveraging AI technologies will enhance their performance and job satisfaction. By automating mundane tasks and providing quick wins, integrating AI into a company’s toolkit allows businesses to free up time for employees to focus on their expertise and value-added activities, fostering long-term business growth.
Håkan Strömbeck, Infor’s Market and Response Strategy Director, notes that the implementation of AI in distribution is still in its early stages, with advanced tools undergoing testing phases in many organizations. While some companies have integrated AI in specific contexts like production, the broader application across various functions is still evolving.
By harnessing AI’s capabilities to connect, process, and derive insights from data, businesses can extract more value from their information. AI enables predictive analysis to anticipate supply fluctuations, reduce waste, and uncover cost-saving opportunities. Distributors can leverage the latest AI tools like Infor CloudSuite Distribution Enterprise and Infor CloudSuite Distribution to optimize processes and drive operational efficiencies.
Investments in AI-driven inventory technologies are increasingly viewed as a strategic move for companies seeking competitive advantages. AI and machine learning empower marketers to enhance vendor relationships, identify operational inefficiencies, and tailor offerings to customer needs, ultimately improving sales effectiveness and customer engagement.
AI’s role in enhancing client relationships cannot be understated. By automating routine tasks and accelerating data analysis, AI streamlines processes, allowing employees to focus on building meaningful customer relationships and offering personalized insights. Chatbots and tailored recommendations enable continuous customer engagement, transforming time into value for distributors.
AI’s value extends across all facets of businesses, benefiting inventory staff, CIOs, and beyond. Machine learning models like Infor’s Coleman AI are simplifying AI adoption through low-code implementations and automated maintenance, albeit change management remains critical for successful AI integration. As AI services become ubiquitous, supply companies must navigate challenges related to data integrity, accountability, and security to fully capitalize on the transformative potential of AI technologies.
