Mobile applications like check-in/out, digital room keys, digital concierge services, workflow automation, digital payments, and robotics are significantly enhancing loyalty in various ways.
Hotel technology continues to be a key investment focus this year, particularly in solutions that drive guest and employee loyalty. As per the 2024 Lodging Technology Study, all survey participants, representing hotel professionals from over 10,000 properties worldwide across different brand categories, anticipate an increase or stability in their IT budgets. Maestro PMS, a leading provider of All-In-One property-management systems for independent hotels and luxury resorts, foresees major investments in technologies that seamlessly integrate with the hotel PMS to deliver personalized guest experiences and streamline operational efficiency.
Warren Dehan, President of Maestro, emphasized the importance of innovative approaches to boost loyalty among guests and staff. The integration of mobile tools such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments, and robotics plays a pivotal role in enhancing loyalty. Maestro PMS is dedicated to continually improving its solutions to enhance the guest journey by reducing friction and empowering staff to excel in their roles. From enhanced payment security to an AI-powered booking engine and robotic process automation, Maestro PMS is at the forefront of driving innovation and elevating loyalty standards.
Incorporating Embedded Payments
The rise of digital payments is reshaping guest interactions and transaction settlements within the hospitality industry. Embedded payment technology, which integrates payment processing directly into various systems like the PMS, mobile apps, or self-service kiosks, is facilitating seamless and convenient payment experiences for guests.
Key advantages of embedded payments include:
- Reduction of third-party fees
- Streamlined transaction processes with modern payment terminals
- PCI compliance tool with Data Breach Protection
- Access to Payments Dashboard within Maestro
- Daily Reconciliation Reports via email
- Direct Support from Maestro for all payment-related queries
Maestro is set to launch an embedded payments solution in Q2 that simplifies implementation, ensures PCI compliance, and provides dedicated support from the Maestro team. This solution aims to empower clients to thrive in a competitive market environment.
AI-Driven Chatbots & Booking Engine
Artificial Intelligence is revolutionizing the hotel booking process by offering enhanced personalization, efficiency, and customer satisfaction. AI algorithms analyze vast datasets to tailor recommendations and experiences for guests, leading to improved satisfaction, loyalty, and revenue for hotels.
Moreover, AI algorithms optimize pricing strategies dynamically based on demand fluctuations, competitor pricing, and historical data analysis. By leveraging predictive analytics, hotels can forecast demand patterns accurately, optimize resource allocation, and enhance revenue management and operational efficiency.
Maestro PMS is developing an AI-driven chatbot to streamline booking processes, provide real-time assistance to customers, and enhance operational efficiency. Integration of AI into the booking engine will elevate customer experiences, optimize operations, and drive revenue growth, positioning hotels for success in a competitive industry landscape.
Upcoming Innovations: Mobile Housekeeping, Themed Gift Cards, and More
As part of its 2024 roadmap, Maestro PMS will introduce new mobile tools for housekeeping to enhance the employee experience and foster loyalty within this department. The digital gift card program will also see enhancements, including themed options that allow hotels to customize gift card designs based on holidays, promotions, or locations. Selling gift cards, both on-site and online through Maestro’s platform, can unlock significant revenue streams without compromising service quality.
Stay tuned for more details on these enhancements at Maestro’s Accelerate User Conference, scheduled for April 15 to 18 at the Omni King Edward Hotel in Toronto. The event’s gold sponsors include integration partners like Silverware, PurpleCloud Technologies, and Fetch. Maestro PMS users can register for the conference here.
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