Amazon Web Services (AWS), a subsidiary of Amazon.com, disclosed today that Yellow. NEW DELHI—November 20, 2023. AWS has been chosen by AI, a prominent player in conversational artificial intelligence (AI), to drive its generative AI-powered voicebot and chatbot solutions. These advanced AI agents engage in purposeful dialogues with customers, grasp their requirements, and deliver highly personalized responses, thereby enhancing the customer service experience. The company’s customer service dynamic AI agents leverage large language models (LLMs) to offer top-notch 24⁄7 support services across more than 35 text and voice-based channels in over 135 languages. Yellow aims to broaden its global presence. AI has made its solution available on the AWS Marketplace, an online repository featuring numerous application listings from independent software vendors, streamlining the process of discovering, testing, purchasing, and deploying software on the platform.
Since migrating to AWS in May, Yellow. AI has slashed infrastructure expenses by 10%, boosted performance by 15%, and reduced operational costs by 20%, empowering the company to channel resources into innovation and AI research and development. Leveraging Amazon SageMaker, a fully managed service for crafting, training, and deploying machine learning (ML) models, AI recently introduced YellowG, a conceptual AI-driven software fueled by a blend of unified global and proprietary LLMs. By harnessing LLMs, Yellow. AI taps into a knowledge repository comprising websites, documents, and related data to furnish responses to customer queries. Yellow demonstrates authentic empathy while minimizing the occurrence of hallucinations (AI responses that are inaccurate or unrealistic) to nearly zero. Up to 90% of user inquiries can be self-serviced by AI’s proactive AI agents. Furthermore, they have elevated e-commerce customer interactions by 50%, boosting consumer journey completion rates by 40% and enhancing customer satisfaction metrics.
By utilizing Amazon Bedrock, a fully managed foundational model (FM) service granting access to leading FMs, AI is empowering Yellow to scale, iterate, and swiftly prototype conceptual AI applications. AI endeavors to enhance customer support and leverage the capabilities of relational AI for goal-oriented engagements. Notably, the potent AI agents can engage with customers to handle potential leads, address queries, offer personalized savings, and present exclusive deals.
Harnessing AWS Regions within Yellow’s robust international infrastructure, AI ensures users in over 85 countries benefit from high availability and streamlined service delivery. With over 1000 users across Asia-Pacific, Europe, the Middle East, South America, and the United States, AI aids businesses in promptly furnishing top-tier user support on a large scale. In August, AI enrolled in the AWS Independent Software Vendor (ISV) Accelerate program, which furnishes valuable co-selling support and perks, facilitating engagement with millions of active Amazon Web Services (AWS) vendors globally. Yellow is currently an AWS Technology Partner. By onboarding new clients in critical sectors like finance, AI has significantly expanded its market reach and co-selling initiatives across Asia-Pacific, India, and North America.
Experiencing a remarkable 80% surge in monthly recurring revenue, Yellow is on a trajectory of impressive growth. Rashid Khan, Chief Merchandising Officer and Co-founder at Yellow, highlighted the necessity of world-class infrastructure to support their ongoing global expansion. AWS has provided the scalability, availability, and business backing required to offer customers and their users top-notch service. Swift, engaging, and personalized interactions are pivotal for success in the customer service realm. Through cost-effective conceptual AI solutions, we can enhance our potent AI agents to be more intelligent and logical, thereby elevating the customer experience following our transition to AWS.
According to Kumara Raghavan, Head of Startups at AWS India and South Asia, “Generative AI is revolutionizing the customer service landscape, rendering interactions more immersive and seamless.” Yellow. With cutting-edge cloud systems, AI is reshaping its operations to develop potent AI agents that enhance the customer service journey. We are eager to support Yellow. Through AWS Partner programs like the Amazon Marketplace, AI is enhancing the accessibility of relational AI-driven conversational applications to users worldwide.
Regarding Amazon Web Services
Amazon Web Services has been the preeminent and most widely utilized cloud platform globally since 2006. With plans unveiled for 15 additional Availability Zones and five more AWS Regions in Canada, Germany, Malaysia, New Zealand, and Thailand, AWS now offers over 240 fully featured services encompassing compute, storage, databases, networking, analytics, machine learning, artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, application development, deployment, and management across 32 geographic regions. Millions of customers, including major enterprises, rapidly growing startups, and leading government agencies, rely on AWS to fuel their infrastructure, enhance flexibility, and drive cost-efficiency. Visit ec to explore more about AWS. www.amazon.com.
Regarding Amazon Web Services India Private Limited
The distribution and promotion of AWS Cloud services in India are overseen by Amazon Web Services India Private Limited (AWS India).
