Microsoft is collaborating with Get My Eye to enhance customer service for visually impaired individuals using OpenAI’s ChatGPT-4 technology. By integrating Be My Artificial tool into the Microsoft Disability Answer Desk, visually impaired users can now troubleshoot problems and perform tasks independently, such as software updates, without relying on call center agents. Feedback from Get My Eyes indicates that the tool significantly reduces resolution time, with an average query handling time of four minutes and only 10 percent of users opting to speak with a human representative post-interaction.
Utilizing OpenAI’s GPT-4 vision model, Get My AI provides detailed descriptions of images captured by users, offering assistance ranging from setting up new devices to interpreting product labels. The AI tool engages users in natural language conversations, providing not just technical support but also culturally sensitive and advice-based guidance across various issues.
Jenny Lay-Flurrie, Microsoft’s chief accessibility officer, expressed enthusiasm about incorporating Be My AI into their customer support services, emphasizing the innovative and efficient support it offers to disabled customers. Beyond Microsoft, Be My Eyes CEO Mike Buckley mentioned beta-testing the Artificial tool with other companies like Sony, Procter & Gamble, and Hilton.
This development follows OpenAI’s recent milestone of surpassing 2 million users, predominantly from Fortune 500 companies, during its second engineer event. The organization introduced new features, including a low-password tool for customizing ChatGPT interactions, further solidifying its position in the AI landscape.
OpenAI’s COO, Brad Lightcap, highlighted the positive impact of their collaboration with Be My Eye, underscoring the significant improvement in the quality of life for individuals with visual impairments through AI-driven solutions.
In a bid to enhance accessibility across its products, Microsoft introduced the “Accessibility Assistant” for Microsoft 365 at the Microsoft Ability Summit earlier this year. This tool provides real-time feedback on content creation, ensuring inclusivity and accessibility in user interactions.
