This past year marked a significant milestone in the realm of technology, particularly with the rise of generative AI. Leaders across various industries have been contemplating the potential it holds for their organizations. While some have acknowledged its significance and are keen on further exploration, others have been inspired by the opportunities it has unlocked and are actively seeking ways to incorporate it into their operations. At Microsoft, our focus lies in cultivating responsible AI strategies that are deeply rooted in practical innovation, thereby facilitating AI Transformation for our clientele. Through engaging discussions with customers and partners regarding the outcomes they are witnessing and aligning them with Microsoft’s generative AI capabilities, we have pinpointed four key areas where organizations can harness the power of AI to drive their transformation: enhancing employee experiences, revolutionizing customer engagement, redefining business processes, and catalyzing innovation. By leveraging these foundational pillars, the path to bringing practical AI innovation to fruition becomes clearer, and we take pride in the positive impact we have had on customers and partners globally.
Enriching Employee Experiences and Shaping the Future of Work with Copilot Technology
Bayer employees are now collaborating more effectively on global research initiatives and saving time on daily tasks with Copilot for Microsoft 365. Similarly, Finnish company Elisa is aiding knowledge workers in finance, sales, and customer service to streamline routine tasks. Banreservas is enhancing employee productivity and decision-making processes, while major transportation companies in Hong Kong — Cathay and MTR — are optimizing workflows, enhancing communication, and reducing administrative burdens. Noteworthy advancements have also been observed across professional services, with KPMG experiencing a 50% surge in employee productivity, Dentsu saving significant time on creative visualization processes, and EY facilitating real-time report generation and insights access with Copilot for Microsoft 365. Financial institutions like PNB in Malaysia and AmBank are witnessing efficiency gains and improved work quality among employees. At Hargreaves Lansdown, financial advisors are leveraging Copilot for Microsoft 365 and Teams to boost productivity and inclusivity in meetings. Avanade is simplifying contact record updates and email thread summaries for sellers, while HSO Group, Vixxo, and 9altitudes are enhancing work processes for field and service teams.
Organizations are now developing their own Generative AI assistants to enhance customer service.
Reinventing Customer Engagement with Generative AI to Drive Value and Satisfaction
MECOMS is enabling utility customers to seek advice on reducing power consumption through Microsoft Fabric and Copilot on their Power Pages portal. Schneider Electric has introduced a Resource Advisor copilot to empower customers with advanced data analysis, visualization, decision support, and performance optimization tools. California State University San Marcos is leveraging Dynamics 365 Customer Insights and Copilot for Dynamics 365 to personalize the student journey and engage parents and alumni effectively. Adecco Group is enhancing its services with Azure OpenAI Service, while UiPath has significantly improved operational efficiency for one of its insurance clients. Providence has developed a solution to expedite clinician responses to patient messages, leading to increased efficiency. Various organizations, including Domino’s, LAQO, and OCBC, are implementing generative AI assistants to save time, enhance customer service, and focus on complex tasks. Atento has boosted customer satisfaction and reduced operational errors through personalized customer service, while Setur in Turkey is customizing travel planning with a multilingual chatbot. Coats Digital, ERGO Insurance, and H&R Block are among the entities leveraging AI to streamline processes and enhance customer interactions in their respective industries.
Novo Nordisk is integrating GitHub Copilot to streamline research and engineering tasks.
Reshaping Business Processes to Drive Efficiency, Foster Creativity, and Fuel AI Innovation
Siemens has developed an industrial copilot to facilitate virtual collaboration among design engineers and frontline workers, thereby accelerating simulation times and reducing task durations significantly. Hanover Research, with Neudesic’s support, has designed a custom AI-powered research tool to expedite workflows and identify insights swiftly. Organizations like the London Stock Exchange Group, Milliman, and Zeiss are leveraging Microsoft Fabric to extract more value from data insights, while Volvo Group has streamlined document processing with a custom Azure AI solution. Carlsberg has witnessed notable productivity enhancements across its development team by integrating GitHub Copilot, and Hover, SPH Media, Doctolib, and CloudZero have optimized workflows within a secure environment. Mastery Logistics Systems, Novo Nordisk, and Intertech are automating coding tasks and enhancing coding accuracy using GitHub Copilot and Azure OpenAI Service. Unique AG is assisting financial clients in reducing administrative burdens, accelerating processes, and enhancing IT support, while PwC is simplifying its audit procedures and enhancing transparency for clients with Azure OpenAI Service. Epiq, PG&E, and Nsure are automating processes to drive efficiency and cost savings, with WTW and LTIMindtree leveraging Microsoft Copilot for Security to bolster threat-hunting capabilities and enhance security analyst expertise.
VinBrain is harnessing Microsoft’s advanced AI technologies to revolutionize healthcare in Vietnam.
Bending the Curve on Innovation Across Industries with Tailored AI Offerings
Team Rubicon is optimizing disaster response efforts by efficiently engaging volunteers through Copilot for Dynamics 365. TomTom is revolutionizing the automotive sector by introducing an AI-powered voice assistant to assist drivers with navigation and in-car controls. VinBrain is pioneering comprehensive AI-powered copilots in Vietnam to enhance medical screening processes and foster meaningful doctor-patient interactions. Rockwell Automation is expediting time-to-market for industrial automation systems with Azure OpenAI Service capabilities. Perplexity.AI has democratized AI by launching a conversational answer engine in just six months, aiming to reach millions of users. Myntra in India is leveraging generative AI to aid shoppers in selecting outfits based on occasion, addressing the industry’s search challenges. Aisin Corp in Japan and Natural Reader in Canada are empowering individuals with hearing impairments and students with learning differences, respectively, through innovative AI applications. Synopsys is utilizing generative AI to streamline semiconductor design processes and accelerate time-to-market.
As organizations embrace AI Transformation, it is imperative to gain clarity on effectively applying AI to address key business needs. Microsoft is dedicated to aiding customers and partners in expediting practical AI innovation, with a focus on enriching employee experiences, reinventing customer engagement, reshaping business processes, and driving innovation. As your technology partner, we are committed to delivering differentiated copilot capabilities, fostering collaboration through our extensive partner network, and engaging in co-innovation initiatives to ensure your success. Upholding the trust we have built through collaborative partnerships, responsible AI solutions, and data protection measures remains paramount. This era of AI innovation presents unparalleled opportunities to fulfill our mission, and we are eager to continue this journey with you to achieve greater milestones.
