EClinicalWorks, a provider of cloud-based electronic health record and practice management systems, is set to make a significant impact at the upcoming HIMSS24 Global Conference & Exhibition.
In a recent interview with Sameer Bhat, the vice president of sales and co-founder of eClinicalWorks, Healthcare IT News delved into the advancements in algorithmic workflow processes that the Massachusetts-based EHR vendor will unveil at HIMSS24. Bhat shared insights on how AI integrations can enhance patient satisfaction and alleviate burnout among healthcare professionals.
Q. How has AI in healthcare progressed since the last HIMSS global conference, and what are the key trends for electronic health records and clinical documentation at this year’s event?
A. The evolution of AI in healthcare over the past year has seen a shift towards more sophisticated applications such as ambient listening for clinical documentation, surpassing basic uses like AI-powered chatbots. The primary goal driving this adoption of innovation is to combat physician burnout and enhance operational efficiency. By leveraging AI capabilities, providers can potentially boost practice efficiency by 20%, enabling them to dedicate more time to patient care. Key AI trends at HIMSS24 will revolve around technologies like ambient listening for clinical documentation, data summarization applications, and automation tools for streamlined processes, all aimed at improving patient care quality and practice efficiency.
Q. You previously discussed the benefits of streamlining healthcare for patients. Can you provide examples of how this is being achieved?
A. eClinicalWorks has integrated AI into its offerings, including Sunoh.ai, an AI-powered ambient listening technology that transcribes provider-patient conversations for clinical documentation. This technology not only transcribes conversations but also categorizes the information into a structured visit summary, saving providers approximately one hour daily on documentation tasks. Additionally, the AI assistant for PRISMA facilitates seamless access to a patient’s medical records, aiding in efficient patient care delivery. These AI integrations work in the background to enhance provider workflows, leading to improved patient satisfaction and operational efficiency.
Q. How are outpatient practices addressing social determinants of health (SDOH) challenges, and what solutions are available to facilitate the flow of SDOH data in healthcare settings?
A. To address SDOH challenges, eClinicalWorks offers tools like PRAPARE for structured data collection and HL7 FHIR-based integrations with networks such as Unite Us and FindHelp for community referrals. These solutions enable providers to assess and address patients’ social needs efficiently, ensuring holistic care delivery and compliance with regulatory requirements.
Q. Can you provide a preview of eClinicalWorks’ HIMSS24 booth and the new solutions on display?
A. eClinicalWorks will showcase innovative solutions at HIMSS24, including an AI-powered no-show prediction model to reduce missed appointments and an Image AI solution for automated document review and filing. The integration of Robotic Process Automation (RPA) enhances EHR navigation efficiency, streamlining repetitive tasks for providers. These AI-driven solutions are designed to enhance practice efficiency, reduce burnout, and elevate patient satisfaction, ultimately leading to improved patient outcomes.
To learn more about eClinicalWorks’ offerings, visit booths 4861 and 1181 at the HIMSS24 Global Conference & Exhibition. Andrea Fox, the senior editor of Healthcare IT News, can be reached via email at afox@himss.org.
