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– Amazon Introduces Q: A Cutting-Edge AI Chatbot for Business

The product, announced at Amazon Web Services’ Reinvent conference, is Amazon’s latest …
  • Amazon introduced a new chatbot named Q during the Amazon Web Services’ Reinvent conference in Las Vegas, aiming to enable developers and non-technical business users to interact with various business software tools.
  • The pricing for this tool will commence at $20 per person per month.

On June 22, 2023, Adam Selipsky, the CEO of Amazon Web Services, delivered a speech at the Bloomberg Technology Summit in San Francisco.

Amazon unveiled the Q chatbot designed for workplace use, positioning itself to compete with Microsoft and Google in the productivity software space. This launch follows the introduction of ChatGPT by the Microsoft-backed startup OpenAI, which leverages generative artificial intelligence to generate human-like text based on brief human input.

The pricing structure includes a \(20 per person per month tier for business users and a \)25 per person per month version with enhanced functionalities for developers and IT professionals. Comparable services such as Copilot for Microsoft 365 and Duet AI for Google Workspace are priced at $30 per person per month for business users.

Initially, Q will assist users in understanding AWS capabilities and resolving issues. It can be integrated into communication platforms like Salesforce’s Slack and text-editing tools used by software developers. Additionally, Q will be accessible through AWS’ online Management Console, offering document references to support its responses.

Adam Selipsky highlighted that Q can automate code modifications, reducing the workload for developers. The service is compatible with over 40 enterprise systems, including Microsoft 365, Dropbox, Salesforce, Zendesk, and AWS’ S3 data-storage service. Users can also upload documents and seek clarifications while engaging with Q.

Steven Dickens, the vice president and practice leader at the Futurum Group, expressed optimism about the impact of AWS Q on customers, anticipating widespread adoption among developers and cloud administrators. He noted that by consolidating AI assistance into a single tool, Amazon is poised to simplify the navigation of its extensive service portfolio.

While Amazon has introduced various end-user applications over time, such as tools for supply chain management, email, encrypted messaging, video calls, customer service, and marketing outreach, none have achieved significant success. Despite this, AWS continues to derive a substantial portion of its revenue from core computing and storage services.

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Last modified: February 9, 2024
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