Solera, headquartered in Westlake, has collaborated with STELLA Automotive AI to introduce ServiceAgent AI, a groundbreaking solution leveraging AI technology to transform the automotive customer experience. This innovative tool aims to streamline operational processes and enhance customer engagement while maintaining a focus on exceptional service delivery.
Renowned for its expertise in vehicle lifecycle management, Solera emphasizes that ServiceAgent AI empowers customer service teams to prioritize delivering outstanding customer experiences over mundane tasks, ultimately driving increased profitability for dealerships.
Nicole Case, Assistant Vice President of Global BPO Operations at Solera, expressed enthusiasm about the partnership with STELLA, stating that the fusion of Stella AI’s advanced technology with Solera’s comprehensive service offerings signifies a significant step towards ensuring unparalleled customer satisfaction. The introduction of ServiceAgent AI marks a pivotal advancement in optimizing service efficiency and elevating customer contentment for clients.
Revolutionizing the dealership experience through conversational AI
Case hailed ServiceAgent AI as a transformative tool for dealerships and service centers, highlighting its capacity to automate routine tasks and enable service teams to dedicate more attention to customer interactions within the service area.
By simplifying appointment management and providing exceptional customer support, ServiceAgent AI facilitates a more personalized and efficient service experience, thereby enriching the overall dealership journey.
ServiceAgent boasts a digital voice assistant that can manage multiple inbound service calls concurrently, round the clock, every day of the year, ensuring unparalleled customer accessibility. Additionally, it allows customers to effortlessly schedule, modify, cancel, and confirm service appointments through seamless integration with the Service Scheduler or Dealer Management System, enhancing the booking process’s efficiency and accuracy.
Through the collaboration with STELLA, Solera has integrated conversational AI into ServiceAgent AI, enabling personalized interactions with callers at car dealerships and service centers based on their phone numbers.
Solera highlighted that ServiceAgent AI offers in-depth insights into service appointment booking and management system performance, empowering service teams to deliver exceptional customer support. This innovative service not only enhances the overall dealership experience by providing a more personalized and efficient service but also offers comprehensive analytics on call volumes, handling times, call outcomes, and customer satisfaction scores.
Driving automation in the automotive sector
Solera emphasized that its agent training, customized inbound and outbound strategies, and detailed reporting mechanisms are designed to prioritize exceptional service delivery. With a substantial volume of 2.2 million inbound and 7 million outbound calls annually, Solera’s cutting-edge AI technology complements its live agent solution effectively, ensuring comprehensive coverage for dealership requirements.
Rich Sands, CEO of Stella AI, commended the partnership with Solera for its commitment to innovation and progress in the automotive industry. By automating routine tasks and streamlining communication processes, the collaboration aims to enhance the overall customer experience and bolster profitability for clients. The utilization of Stella AI’s state-of-the-art platform facilitates seamless connections among brands, dealers, and customers, resulting in significant time and cost savings alongside an unparalleled guest experience. The integration of AI continues to evolve, promising exciting advancements within the automotive domain.
Solera announced that attendees at the NADA Show 2024 Expo from February 2 to 4 will have the opportunity to be among the first to explore ServiceAgent AI.
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