AI is making its way from major software companies to local businesses due to the rapid growth of artificial intelligence and advanced language models like ChatGPT in recent times.
In Baton Rouge, Neighbors Federal Credit Union is gearing up to launch its own AI-powered bot internally. This bot will assist staff members in addressing queries related to internal policies and human resources issues.
Steve Webb, the CEO of Neighbors, mentioned that the new AI bot will revolutionize how employees seek information. Instead of redirecting them to lengthy documents, the bot will provide direct and actionable responses to their queries, guiding them on the necessary steps within the credit union.
The implementation of this AI system is expected to significantly enhance the speed and efficiency of handling employee inquiries, as highlighted by Henry Hays, CEO of DisruptReady, the consulting firm supporting the credit union in this initiative.
In the realm of job applications, navigating through the myriad of rules and regulations can be daunting. Hays emphasized the need for a swift and precise solution, avoiding the hassle of sifting through extensive documents or contacting HR. The AI bot streamlines this process, offering instant and concise answers to common queries.
A full-scale launch of this AI solution is anticipated around February, marking a significant advancement in the first quarter of the year, as per Webb’s projections.
The AI bot operates on a sophisticated language model, leveraging vast amounts of data to understand and respond to inquiries in a user-friendly manner, as explained by Brett Reynolds, VP of Marketing at Neighbors Federal Credit Union. This capability proves especially beneficial for staff members handling varied tasks and requiring prompt, tailored responses.
Webb highlighted Neighbors’ history of early technology adoption, from digital clerks to automated teller machines in the 1990s, showcasing a continuous commitment to innovation. Embracing this latest AI initiative reflects the company’s dedication to enhancing employee experiences and providing them with cutting-edge tools for their roles.
By investing in advanced technology, Webb aims to convey to employees the organization’s ongoing efforts to streamline operations and empower them with the best resources to excel in their roles, fostering a culture of continuous improvement and support.
